Financial Processing of Orders

Invoice, payment and delivery

1. Order approval. Robust confirms your order and final price. For custom liners, we also review your measurements and fabrication drawing.
2. Your invoice. Robust emails a QuickBooks invoice showing your invoice number, the confirmed website price, a full itemized description of everything ordered, applicable sales tax, any quoted shipping charges, and total due. Keep the invoice number for all payment and order inquiries.
3. Pay within 10 days. Please initiate payment of the full invoice total within 10 calendar days of the invoice date. Use the secure payment link in your invoice and choose credit/debit card or checking-account payment (ACH) from the options offered.
4. Payment confirmation. Robust verifies the payment in QuickBooks and confirms that funds are available before processing your order. For custom liners, your invoice number also serves as your fabrication number.
5. Order processing. Work starts after full payment is received and confirmed. Estimated processing times: Robust Liners: 3–4 weeks. Customer paint orders of 1–4 pints: 5 days. Dealer paint orders of 60 or more pints: 2 weeks. Customer paint orders are limited to 4 pints; the dealer minimum is 60 pints. These processing periods start at payment confirmation; shipping transit time is separate.

Payment questions? Email robustfireplacesales@gmail.com and include your invoice number.